Most commonly asked questions
Q: How long will my order take?
A: Most orders, on average, take 1-3 days to complete. Larger quantity orders and slower delivered services can expect a longer process time. For current estimated times specifically for your order, refer to your order notes. To set expectations, every order gets an email with these notes, so check your email (spam/trash/inbox) for order notes or login and check in with your BoostXpress® account for the details.
Q: Do you guarantee your services?
A: Absolutely, customers find comfort in knowing we’re here to make sure they’re happy and taken care of. Our guarantee will vary from service to service, and guarantee information is posted on our product pages ranging from 30 days to life-time.
Q: How do you handle partial orders?
A: Partial and un-serviceable orders are refunded prorated to the amount not delivered. You have multiple options: 1) We can offer you a store credit you can use on any service BoostXpress® offers, with no expiration. The credit sits in your account until it’s all used up. 2) You can immediately apply the refunded amount to another order you may have going with us. For instance, add another X amount of views to your social media video. 3) Refund your payment method, like PayPal, etc.
Q: I haven’t received an email after placing my order.
A: We’re SUPER good about sending out receipts, job notes, and email communications requesting further information for service orders. Everyone gets some sort of email from BoostXpress®. If you haven’t received an email from us in your INBOX, check your SPAM/TRASH – most likely you’ll find us there. To avoid delays, consider adding service@boostxpress.com to your contacts list.
Q: Can I cancel my order?
A: Yes, but, only up to the point that your has NOT been initiated yet by us. Once your order has been initiated, there is no way to cancel the process. And, with that, there is no refund (see our TOS for “Returns, Refunds & Obligations”). So, before you order, make sure it’s what you want because once you agree to the TOS during the check out process and we start your order, we’re both committed.
Q: What are your customer service days/hours?
A: 7 days a week – 9:00 am -10 pm ET. We’re humans, we need sleep, but very little food. Our staff is pretty fast (up to 4 hours) about replying to service inquiries, so, send them to us below if you still have a question.
Still have a question? Ask below – Thank you!
